Bauer Information Technology has selected Heroku to host the application and Firebase to store all data for the add-ons. Heroku and Firebase were selected to due to the high levels of support, quality of service, reliability and security standards they offer their customers.
Our platform at Heroku was designed and optimized to run all add-ons and has multiple levels of redundancy built in. The applications themselves run on separate front-end servers than those on which the data is stored.
The safety and security of your data is our top priority. Firebase requires SSL encryption with 2048-bit certificates for all data transfer and allows restricted reading and writing via granular access controls and custom authentication.
Only customer data required for the operation of the add-ons will be accessed from JIRA OnDemand and stored within the add-on’s databases . This data will be encrypted during transit between data centers and when it is removed from data centers for backup purposes. All data is replicated and backed up to multiple secure locations.