The objective of Service Validation and Testing is to ensure that deployed Releases and the resulting services meet customer expectations. This ITIL process verifies that IT operations is able to support the new service.Details
ITIL Application Development aims to make available applications and systems which provide the required functionality for IT services. This ITIL process includes the development and maintenance of custom applications as well as the customization of products from software vendors.Details
To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.Details
Release Management is the central responsible body for the implementation of Changes to the IT Infrastructure, so that these are carried out in an effective, secure and verifiable manner. Their tasks include planning, monitoring and implementation of respective Rollouts or Rollins in co-ordination with Change Management.Details
Warranty claims of the customer are assessed, evaluated commercially and
if necessary, the creation of credits in accounting.
Warranty obligations of suppliers are checked and evaluated commercially. Possibly. warranty claims are made to suppliers and the preparation of direct debits in the accounting department.
Note: This is a sub-process and only functional when integrated into the main process "Assignment of roles".
Assignment of roles takes place in every HR department and is one crucial process. It aims at assigning employees of an organisation unit to specific roles. This is followed by an evaluation process which ensures the correct assignment.
Time-off requests, like scheduling, can be a huge headache just waiting to happen. It may not be the most difficult part of your job, but it’s certainly close to the top of the list. Trying to keep everyone happy while making sure your business runs smoothly can be a Herculean task.Details
Florian Bauer, 19/Sep/19 2:09 PM Form
Lost & Found effectively manages lost items. It accurately manages lost possessions and the return of such possessions to the original owner. Upon discovery of a lost possession, the application requires a detailed information to be gathered for future collection.Details
Business trips are quite common these days. In most of the times the employee has to pay the expenses and will get the money back. That sounds quite easy but can be a very complex and time consuming process. So why not simply automate it? The integrated form will collect all necessary data and then automatically transfer the money back to the employee.Details
Florian Bauer, 19/Sep/19 2:01 PM Form
Conference rooms are requested on a daily basis in basically every company. There can be a lot of necessary information when it comes to specific conference room needs like special room equipment. To automate this process and in doing so save valuable time ressources simply use the form integrated in this process.Details
Henning Braun, 19/Sep/19 1:58 PM Form
Appointments are requested on a daily basis in basically every company. There can be a lot of necessary information when it comes to specific appointment needs like special room equipment. To automate this process and in doing so save valuable time ressources simply use the form integrated in this process.Details
In every company that wants to employ successful people, feedback is one crucial step to optimize working environment and working standards. 360 degree feedback is a special type of giving feedback which contains many parties being asked about one specific employee. This information will be collected by a form integrated in the process.Details
The administration of finance data is essential in nearly every company and can be automated to collect user information quickly. Therefore this process contains a form automatically collecting necessary information. The crucial part of this process lays in the integration of a ERP system which automatically transfers this data from the flower form to the system.Details
Technical analysis, consulting and solution finding for technical questions, problems or complaints of the customer.
Such technical requests include:
- repair or maintenance problems of the products,
- requests for equipment (including tools or test benches) or
- Inquiries regarding malfunction of systems / devices.
It may be possible to offer a Technical Service 24 hours / 7 days for certain products (technical hotline).
Sometimes there may be required a bigger budget than initially estimated. For these cases there has to be made an additional budget request, where a lot of information has to be collected in order to release the budget. This should be made as fast as possible to prevent delays. By automating this process you can save valuable time and human resources as well.Details