Warranty claims of the customer are assessed, evaluated commercially and
if necessary, the creation of credits in accounting.
Warranty obligations of suppliers are checked and evaluated commercially. Possibly. warranty claims are made to suppliers and the preparation of direct debits in the accounting department.
Tobias Schindler, 27/Sep/19 10:41 AM Itil
Incident management is the process to restore service quality in information technology. Service quality can be changed by a number of factors, and management of these incidents requires a standardized response. This is a critical part of any ITIL or information technology infrastructure library.Details
Henning Braun, 26/Sep/19 11:48 AM Itil
At the top level, ITIL is organized around the "ITIL Service Lifecycle", and each of the five service lifecycle stages consists of several processes. The idea is that service providers check, on a regular basis, if their services are delivered according to expectations, and take corrective action if necessary. For Flower we collected, implemented and tested most of the itil sub-processes with focuse on automation.Details
Time-off requests, like scheduling, can be a huge headache just waiting to happen. It may not be the most difficult part of your job, but it’s certainly close to the top of the list. Trying to keep everyone happy while making sure your business runs smoothly can be a Herculean task.Details
Florian Bauer, 19/Sep/19 2:09 PM Form
Lost & Found effectively manages lost items. It accurately manages lost possessions and the return of such possessions to the original owner. Upon discovery of a lost possession, the application requires a detailed information to be gathered for future collection.Details
Florian Bauer, 19/Sep/19 2:01 PM Form
Conference rooms are requested on a daily basis in basically every company. There can be a lot of necessary information when it comes to specific conference room needs like special room equipment. To automate this process and in doing so save valuable time ressources simply use the form integrated in this process.Details
Henning Braun, 19/Sep/19 1:58 PM Form
Appointments are requested on a daily basis in basically every company. There can be a lot of necessary information when it comes to specific appointment needs like special room equipment. To automate this process and in doing so save valuable time ressources simply use the form integrated in this process.Details
In every company that wants to employ successful people, feedback is one crucial step to optimize working environment and working standards. 360 degree feedback is a special type of giving feedback which contains many parties being asked about one specific employee. This information will be collected by a form integrated in the process.Details
The administration of finance data is essential in nearly every company and can be automated to collect user information quickly. Therefore this process contains a form automatically collecting necessary information. The crucial part of this process lays in the integration of a ERP system which automatically transfers this data from the flower form to the system.Details
Florian Bauer, 19/Sep/19 1:47 PM Engineering
This process represents the tracking and scope of the warranty obligations of one's own company and that of a supplier. In detail, the responsibility, name, type and any other information from suppliers and their own company is recordedDetails
Technical analysis, consulting and solution finding for technical questions, problems or complaints of the customer.
Such technical requests include:
- repair or maintenance problems of the products,
- requests for equipment (including tools or test benches) or
- Inquiries regarding malfunction of systems / devices.
It may be possible to offer a Technical Service 24 hours / 7 days for certain products (technical hotline).
Henning Braun, 19/Sep/19 1:21 PM Itil
Supplier evaluation belongs to supplier management. This ensures that all contracts with suppliers support the business needs. This process helps to ensure that all suppliers fulfill their contractual obligations.
The process supports, to evaluate potential suppliers considering the supplier strategy and selecting the most suitable supplier.
Henning Braun, 19/Sep/19 1:20 PM Itil
Selection of suppliers for the purchasing process, taking into account the strategic objectives including approval and contract management. The process ensures that suitable suppliers are selected for a required service. This can be a newly defined service or an existing service already provided by another supplier.Details
Sometimes there may be required a bigger budget than initially estimated. For these cases there has to be made an additional budget request, where a lot of information has to be collected in order to release the budget. This should be made as fast as possible to prevent delays. By automating this process you can save valuable time and human resources as well.Details