Service Asset and Configuration Management

Henning Braun, 02/Jan/20 9:11 AM Itil Form

ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.

ITIL Service Asset and Configuration Management aims to maintain information about Configuration Items (CIs) required to deliver an IT service, including their relationships.

Configuration Identification
To define and maintain the underlying structure of the CMS (the Configuration Model - a set of tools and data that is used for collecting, storing, managing, updating, analyzing and presenting data about all configuration items and their relationships.), so that it is able to hold all information on Configuration Items (CIs - policies, project documentation, employees, suppliers). This includes specifying the attributes describing CI types and their sub-components, as well as determining their interrelationships.

Configuration Control
To ensure that no Configuration Items are added or modified without the required authorization, and that such modifications are adequately recorded in the CMS.

Configuration Verification and Audit
To perform regular checks, ensuring that the information contained in the CMS is an exact representation of the Configuration Items (CIs) actually installed in the live production environment.

Itil

Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Form

This bpmn process comes with a form, which is part of the Flower template.