Support Process Templates

  • Henning Braun, 24/Nov/19 7:59 PM Support Form

    Release Setup

    Release Management is the central responsible body for the implementation of Changes to the IT Infrastructure, so that these are carried out in an effective, secure and verifiable manner. Their tasks include planning, monitoring and implementation of respective Rollouts or Rollins in co-ordination with Change Management.

    Details
  • Tobias Schindler, 19/Sep/19 1:45 PM Integration Support Zapier Form

    Answering Technical Request

    Technical analysis, consulting and solution finding for technical questions, problems or complaints of the customer.
    Such technical requests include:
    - repair or maintenance problems of the products,
    - requests for equipment (including tools or test benches) or
    - Inquiries regarding malfunction of systems / devices.

    It may be possible to offer a Technical Service 24 hours / 7 days for certain products (technical hotline).

    Details