Release and Deployment Management

The Release and Deployment Management Process is part of the ITIL Service Transition Index. It is to plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.

Use the process template as a BPM example or adjust and extend to your individual needs.

Release and Deployment Management aims to plan, schedule and control the movement of releases to test and live environments. The primary goal of this ITIL process is to ensure that the integrity of the live environment is protected and that the correct components are released.

The ITIL Release Management Processsteps and their process objectives:

• Release Management Support:
  To provide guidelines and support for the deployment of Releases.
• Release Planing:
  To assign authorized Changes to Release Packages and to define the scope and content of Releases. Based on this information, the Release Planning process develops a schedule for building, testing and deploying the Release.
• Release Build
  To issue all necessary Work Orders and Purchase Requests so that Release components are either bought from outside vendors or developed/ customized in-house. At the end of this process, all required Release components are ready to enter the testing phase.
• Release Setup
  To deploy the Release components into the live production environment. This process is also responsible for training end-users and operating staff and circulating information/ documentation on the newly deployed Release or the services it supports.
• Early Life Support
  To resolve operational issues quickly during an initial period after Release deployment, and to remove any remaining errors or deficiencies.
• Release Closure
  To formally close a Release after verifying if activity logs and CMS contents are up to date.